I did not receive my token via SMS. What can I do?

1. Your Token will be displayed just a few seconds after payment is confirmed.

2. Token is ALWAYS sent to you through SMS. But sometimes, due to network delay issues which are totally dependent on the Telecommunication companies [or if your mobile number was switched off or unavailable at that moment the SMS was sent out or your number has been registered on DND (do not disturb)], you might not receive the SMS.

3. The token is also sent via email if you provided an email address when you created an account on Sapa. The token and other details of the transaction are sent to your email. You can update your email address by clicking on My Account and providing your email address in the email field and click on “update profile”.

4.Token is also contained in your receipt on the web app on your transaction history